SmallBizGenius Analysis
Aeroflowbreastpumps faces criticism for billing issues and poor customer service, despite initially promising free or insurance-covered breast pumps. Customers report unexpected bills, difficulties with returns, and unresponsive customer support, leading to frustration and distrust.
Category Breakdown
Scores based on analysis of 8 recent reviews
Billing Issues
2.0/10Customers frequently report being told their breast pump would be free or covered by insurance, only to receive unexpected bills later. For example, multiple reviewers mention receiving bills for $200 after being told the pump was free.
4 reviews mention thisCustomer Service
3.0/10Reviewers express frustration with Aeroflow's customer service, citing unresponsiveness, unhelpful representatives, and scripted responses. Customers report having to call multiple times to follow up on orders and exchanges, with representatives often failing to return calls or provide adequate assistance.
5 reviews mention thisReturns and Exchanges
3.5/10Several reviewers complain about difficulties with returns and exchanges, particularly regarding return shipping costs. Customers are often expected to pay for return shipping, even when the error is on Aeroflow's end, such as receiving the wrong items.
3 reviews mention thisShipping and Delivery
4.0/10Some reviewers report delays in processing and shipping orders, leading to shortages of essential supplies. One customer mentions that delays in shipping breastmilk storage bags caused them to run out and have to purchase bags out of pocket.
3 reviews mention thisPros & Cons
Common Complaints
"They said my insurance was covered and sent me a free breast pump (which i thought was free) then later sent me a $200.00 bill for it and then reported to the debt collector"
"Customer Service is the worst. I ordered the Elvie through them thinking I wasn’t going to be an avid pumper and was going to mostly breastfeed and only pump at work. From the beginning I had to call to follow up on each step."
"I call customer service to inquire about returning them since I have no use for them, and I am told that I can return them and have the transaction reversed from my insurance, but I have to pay to ship them back! This is YOUR mess up, why do I have to pay to fix it!"
"If I place an order at the 30 day mark, but then you guys delay processing and shipping by two plus weeks, you've now pushed my 30 day reorder by two weeks and I now run out of bags, because my new order hasn't come in yet, and I have to go out to the store and buy bags out of pocket."
"I applied for a breastpump in January and spent months calling to follow up and being told that my representative, Katie Coffey, would call me back which she never did."
Common Questions About Aeroflowbreastpumps
Answers derived from customer review patterns
Is Aeroflowbreastpumps legit and trustworthy?
Based on the reviews, there are serious concerns about Aeroflowbreastpumps' trustworthiness. Multiple customers report being told their breast pump would be free or covered by insurance, only to receive unexpected bills later. Additionally, many reviewers mention poor customer service and difficulties with returns. These issues raise red flags about the company's transparency and reliability.
Based on 6 reviewsDoes Aeroflowbreastpumps have good customer service?
The reviews indicate that Aeroflowbreastpumps' customer service is generally poor. Customers report long wait times, unhelpful representatives, and a lack of follow-up. Many reviewers express frustration with the company's inability to resolve issues effectively, particularly regarding billing and returns. The consensus is that customer service is a significant weakness of Aeroflowbreastpumps.
Based on 5 reviewsIs Aeroflowbreastpumps worth it for small business?
Given the negative reviews and reported issues with billing and customer service, Aeroflowbreastpumps may not be a worthwhile option for small businesses. The risk of unexpected bills and the potential for poor customer service could create significant headaches and negatively impact the customer experience. Small businesses may want to consider alternative breast pump suppliers with more positive reviews and a stronger reputation for reliability.
Based on 0 reviewsWhat is Aeroflowbreastpumps' return policy like?
The return policy appears to be problematic, as several reviewers mention having to pay for return shipping, even when the error was on Aeroflow's end. This is a major point of contention for customers, as it adds an unexpected cost to the return process. The reviews suggest that Aeroflow's return policy is not customer-friendly and can lead to frustration.
Based on 3 reviewsWhy are customers receiving unexpected bills from Aeroflowbreastpumps?
Customers are receiving unexpected bills because Aeroflowbreastpumps appears to be failing to properly verify insurance coverage before shipping products. In some cases, customers are explicitly told that their pump will be free, only to be billed later. This lack of transparency and inaccurate information is a recurring theme in the negative reviews.
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